ServicePilot AI ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our AI receptionist services, or interact with us in any way.
Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, business name, and billing information provided when you sign up for our services or book a demo.
- Call Data: Phone call recordings, transcripts, and metadata (duration, time, caller ID) processed through our AI receptionist system on behalf of your business.
- Usage Data: Information about how you interact with our website and services, including IP address, browser type, pages visited, and time spent on our site.
- Business Information: Details about your business that you provide to help us configure your AI receptionist, such as services offered, business hours, and frequently asked questions.
How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our AI receptionist services
- Train and configure your custom AI voice agent
- Process appointments, bookings, and lead information on your behalf
- Send you service-related communications, invoices, and updates
- Improve our services and develop new features
- Respond to your inquiries and provide customer support
- Comply with legal obligations
Call Recording and AI Processing
Our AI receptionist service processes inbound phone calls on behalf of your business. Call recordings and transcripts are stored securely and used solely for the purpose of providing our services to you. We do not sell call data to third parties. You are responsible for ensuring compliance with applicable call recording laws in your jurisdiction, including obtaining any required consent from callers.
Data Sharing
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party vendors who assist us in operating our services, including cloud hosting, telephony providers, and payment processors.
- Legal Compliance: When required by law, regulation, or legal process.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
Data Security
We implement industry-standard security measures to protect your information, including encryption in transit and at rest. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your information for as long as your account is active or as needed to provide our services. Call recordings and transcripts are retained in accordance with your service plan settings. You may request deletion of your data at any time by contacting us.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of marketing communications
- Request a copy of your data in a portable format
Cookies
Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:
ServicePilot AI
Email: hello@servicepilot.io